Farida Ahmed

Farida is a certified Customer Service Advisor with extensive hands-on experience in call center operations and client relationship management. She has demonstrated remarkable expertise in handling complex customer inquiries across multiple communication channels including phone, email, and live chat ensuring timely and satisfactory resolutions. Her strong command of CRM systems, combined with her empathy, patience, and professionalism, allows her to deliver exceptional service experiences that build trust and loyalty. Farida is also certified in Digital Customer Service by Generation Ghana, a qualification that enhances her ability to provide outstanding support and respond effectively to the dynamic demands of modern, digitally inclined customers.

• Email: fahmed@aidecdigital.com
• Phone: +233(0)308249488